Buggy- I have a DSC-W50 and a DSC-W70 both with same mechanisms as 55. Cameras were purchased Sept and October 2006. In the past two months both now will not zoom and we get a message that says ACCESS- power off and power back on. This does not resolve the problem. I can't be the only one- especially since I have two with the same mechanism failing. Thanks

How can I get a copy of the CD-ROM Cybershot Handbook for the DSC W55 model camera. The shop did not supply it and when I went back for one they gave me the one for the next model up which does not work.

Stacey: I suggest that you contact Sony HQ in Sydney. You can find contact details at www.sony.com.au

TL

I'm getting the same access Turn the power off and on again error. Camera is stuck and does not work. I've only had it 2 months!!

I had the same ACCES error. On another forum I read about the sollution. When it says error, it means the camera can't open the lens totally. You can fix this error by pulling very gently out of the camara body. You don't even feel the lens is moving but the error stops and you can take beautiful fotos again!

I hope it works for you to!

I have had my Sony DSC-W55 for less than 2 weeks and it is giving me issues. The error message is Access-----> Turn the power off and on. Nothing happens expect the lens comes out and goes back in.

I doubt that I will be purchasing another Sony since there are 2 other Cybershot (6 Mega Pixel) camaras here with the same issue.

Thanks to Sean - it worked for me.
When the lens was coming out, I gently pulled it. There was a click as if something had given way, and lo, the camera was working again! For a moment I thought the camera was gone for sure!

If you got the 'access' error, don't try to fix it yourself, just get to to the service.

If you try to fix it and you fail, the service won't honor the guarantee, and you will end up with a 2-3m not working camera and no guarantee (like me), and the price of a new lens is approx. half of the the camera.

Eric Gray can download his DSC-W55 manual from Sony UK's site: http://tinyurl.com/yqcum2
They come in two sizes, but both pdf. Happy new year.

Sorry Terry - I misread the name of the person wanting the DSC-W55 manual. OK, it's Stacey. Sorry about that but the name WAS in a small font AND below the rule underneath the question. Cheers.

I did the same thing, pulled the lens out and heard a click and now it works!! Seems to be a common problem and this simple solution works!

I had the same problem with the lens, I used the pulling advice and it really works (Just pull it very gently). My camera is back!
Thanks

i had this problem to just pulled out the lense and now its like it never happend!

Hi, I have the same problem, but I tried pulling on the lens, and mine don't work still. Which part of the lens did you pull on, the first one or the one closest or touching the body? Thanks Diane

Hello!

Same mechanism problem here on a DSC-W50. For me, it did not work out to PULL the lens, but to push them. I just opened the camera and it tried to calibrate the lens with no success for about 4 times, after it just let them out and displayed the "power off and on your camera" message. The problem is that on this model of camera when the lens is out you cannot push or pull it. So I thought of a trick: when the lens is moving, you can pull or push them. Anyway, this is what I did: with the lens out, i placed the camera with the lens towards a soft surface (bed) and gently pushed on the side with the display. First times it didn't work, so I had to push harder and finally it worked and now my lens is aligned and the camera is working as if it were new. I suggest you try to push or pull the lens while it is moving GENTLY at first, and if it does not work, try harder - really hard! It will do a click at some time and work fine!

Yes, its worked again ! I had access problem like guys here, and i have to pull the outer lens very hard and even make the lens's plastic cover break out ! But its works , and i have to do is put the cover back to the lens and take some new pictures :D

Sony is being very rude here. We have the same problem. Camera is practically brand new condition. Sent it in for repair to Laredo Tx Sony Warranty Center. Right away they said that they could "offer us a great deal" and sell us a higher priced model for this price, as this one had been "misused" and had taken a sharp outside blow with scratches on it. I told them no thanks, they sent it back and honestly, there is no scratches to be found, and I know this camera had not been dropped. I called Sony twice and they refuse to help me, saying they have to go by Laredo Tx repair center information. There is a ton of problems like this with this camera. Sony needs to stand behind their products.

Went to a bonfire and after I got home the camera wouldn't work. I was getting the same access error. I had to gently pull the lens a couple times before it worked each time I started up the camera. It's a good camera just be careful where you use it. Sand + Camera = Bad News!!

It seems like a lot of users face the same problem as I did. I also did the gentle pull trick and my cybershot is working again! Cheers!

hello, sorry i dont quiet understand the pulling or pushing trick to make your camera work again??? it hassnt happened to mine yet but in case i'd like to know what to do. thanks. crystal

my lens is stuck. whne i turn it on it says turn power on and off again, and then access. i can't take pictures. this happened back in march when i only had it for 2 months and ever since i havent been able to use my camera.. W55 Sony.

Same issue within 5 months of purchase; took it back to the retailer who sent it off for repair & was told that the W55 had got wet so warranty voided. This wasn't true and there are no signs of water penetration. Quoted $ 400 for repair & when declined charged $ 60 simply to return the broken camera - Sony seem to have a problem here and are trying to duck the cost of fixing it - shame

My dad bought me second hand Sony Cyber-shot DSC-W55 & it did nt come with CD rom so I can down load photos to my computer. How do I get one or does anyone have one I could borrow??? Thanks Hayley

Hayley,
Don't worry about trying to get hold of the CD, just buy a card reader instead, I have found the Shintaro 30 in 1 USB 2 one to be very good value at around $21.00,see; http://www.warcom.com.au/shop/flypage/whats-new/4302 With one of these you'll be able to read memory cards from just about every camera and other device available.

I followed the advice given above and oh, thank-you, Jesus !! I don't have to dig out my warranty and discover for myself whether Sony can be rude or accomodating...I had to use my teeth to get a decent grip on the edges of the lens and my dear, little Cybershot turned right on !!!!